We are committed to protecting your privacy. We will only use information about you lawfully, in accordance with the Data Protection Act 1998 & 2003.
The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone number, country of residence and credit and debit card details will only be retained by the Lismore Opera Festival (LOF) if you provide this personal information when purchasing tickets or when asking to receive communications from the LOF.
Personal information will be held on the LOF’ system and used for operational purposes such as the processing of bookings and orders, and sending you information which you may choose not to receive.
You have a right at any time to stop the LOF contacting you for marketing purposes through your account, by emailing us or by unsubscribing from direct emails.
The LOF is not responsible for the privacy notices and practices of other websites and recommends that you check the policy of each website you visit and contact its owner or Data Protection Officer if you have any concerns or questions.
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
This session cookie allows us to know you are the same person when you move from one page to the next, for both users who are logged in and also for some users who have not logged-in.
When you log-in, we store a greeting (usually your name) so that you know you are logged in as the right person when you continue to browse around the website or continue onwards to purchase tickets or items from our shop.
When you add tickets or products to your basket, we set a cookie on your machine to ensure that we are able to correctly let you know when your basket will expire and your tickets will stop being reserved for you.
When you add tickets to your basket, we set a cookie that logs that you have items in your basket and helps us to display the correct basket status to you when you then continue to browse around the website.
When you log-in, this cookie stores information that helps to show the correct page for your membership in periods of high demand. It expires when you close your web browser.
We use suppliers who also set cookies on behalf of our website to provide certain features on the website and help us to review how our customers usage of the website, details of which we have included below along with links to their respective privacy policies which will detail how these suppliers use data they collect in more detail.
We use Google Analytics to determine how popular parts of our website are, to determine if you have been to the website before, and to securely and anonymously record the value of any purchases you make on our website. Google analytics sets cookies which will stay active for a number of years and identify on your computer that you have visited our website.
These cookies can be identified by their prefix of __u…. You can opt out of being tracked by Google Analytics across all websites you visit by installing a browser plugin see .
Remarketing to advertise across web sites
Google (and other similar third parties) will show ads across web sites that our users are visiting.
If you want to opt out of our remarketing campaigns you can visit Google’s Ads Settings page – http://www.google.com/settings/ads.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.